Terms and Conditions

Young Designs, LLC

Returns and refunds

Young Designs, LLC, DBA Young Designs Floral Studio goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with perishable product and on rare occasions this product may not meet expectations.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on our shop www.ydflowers.com, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.

If you feel the flowers have not lasted for at least three days let us know within this time by emailing info@ydflowers.com . At this time we do not offer any returns, refunds, or exchanges on perishable products.

Cancellations

Orders cancelled outside of 72 hours of the requested delivery time will incur a 50% administration charge. We do not offer refunds on orders cancelled within 72 hours of the delivery date. Refunds can only be made back the credit card that was used for the original purchase or store credit.

Cancellations - Subscriptions Only

Subscriptions must be cancelled at least 10 days prior to your next billing date to avoid the payment processing. If you cancel within the 10 days of your next billing date, your card will be charged for the subscription item. If you missed the cutoff, you can receive store credit for this payment when you cancel at least 5 days prior to the delivery date. Please email us at info@ydflowers.com to cancel.

Re-Delivery, Saturday Deliveries & Public Holidays

By using our delivery service, you agree to let our staff use their best professional judgment as to whether or not the flowers can be safely left at the delivery address should no one be there to receive them. We can hold no liability for the flowers from this point on.

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (e.g. You have provided us with an incorrect address or no one is home during your selected delivery time and there is no safe place to leave the order) a redelivery fee will apply relevant to the delivery area. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store in Newport. If Young Designs is in any way responsible for the redelivery, this redelivery fee will not apply.

In the rare event that there has been an issue with delivering your order and we have been unable to reach you first,  we reserve the right to call the recipient. At all times your details will be kept confidential.

If a security person or concierge is obligated to receive the flowers on the recipients behalf, we cannot accept responsibility for the flowers from this point on.

Deliveries

By using our service you accept the flowers + plants can be left without signature at the recipient’s address. We will contact the recipient informing them of the delivery as well as the customer who placed the order. If the order is being delivered to an inaccessible or deemed an unsafe location to leave the flowers, we will take the flowers back to the studio and contact the recipient to pick up.

Please note that we do not deliver on the days when we are closed, please refer to our business hours.

Care Instructions

You can generally expect your flowers to last from 5-7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:

1. Stems should be cut on an angle as soon as you receive your bouquet of flowers, (unless delivered in water)
2. Ensure the vase that is used is clean and filled with fresh water
3. Top up the water levels in the vase everyday, change the water in the vase every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers in a cool area

Please call the retail shop during business hours and we will be able to answer any of your concerns or questions regarding the care of your flowers. If you are contacting us outside of our business hours, please email info@ydflowers.com.

Coupons & Discounts

Unless otherwise stated all Coupon and Discount Codes issued by Young Designs are non-transferrable and non-exchangeable. If you use a coupon code which was not issued to you, and express written permission was not obtained from Young Designs, you acknowledge the rights of Young Designs, LLC to charge you for the amount of the discount deceitfully obtained.